FREQUENTLY ASKED QUESTIONS

Here are some answers to the most common questions like how to care for your custom esports products or timelines and artwork requirements. If you have any further questions please contact us or click the chat below as we would love to help. 

How long do orders take?

All of our products take 5-7 business days to produce plus shipping time.
All of our products are made to order.
If you have any questions regarding your order please email ashley@castera.co or jordon@castera.co



How do I care for my custom esports products?

For best results, we recommend washing the garments inside out on the delicate setting and hang dry.



Why is there a customs fee needed to be paid for my package?

When shipping over the border, some international countries will charge additional customs fees or a duty-tax on packages entering from foreign countries. These are at the mercy of the destination country and are out of our control. Any Custom fee's or Duties and taxes must be paid by the receiver.



How do I cancel my order?

If you would like to cancel your order with us, please shoot us an email at jordon@castera.co or ashley@castera.co. We will see whether we're able to stop the order before our warehouse processes and starts producing the parcel.



What payment methods do you accept?

We currently accept credit cards ( visa, mastercard and american express), paypal and google, amazon and apple pay



The currency in my country is different. What do I do?

No need to fret - our transfer system will convert USD to your currency automatically.



How do I return or exchange my item?

For information about our return policy please visit our return policy page



What is Esports?

Esports (also known as electronic sports) is a form of competition using video games. Most commonly, esports takes the form of organized, multiplayer video game competitions, usually between professional players, individually or as a team. Popular esports games include League of Legends, Dota 2, Counter-Strike, Call of Duty, Rainbow Six Siege, Overwatch, Street Fighter, Super Smash Bros, Hearthstone, Fortnite, and Star Craft, among many others.



I've placed my order.  Now what?

Once you have placed your order online, one of our sales reps will be in touch to confirm the order and payment with you. You will then be directed to one of our designers who will be in touch via email to proof out any design requests you might have. If you prefer to design it yourself we can also send you a template. Depending on the complexity of the design, there may be additional design fee's but you will be informed of the exact fee prior to production via a non-binding quote.



What artwork formats are acceptable?

We strongly recommend all logo's to be in vector format and accept the following file types: .ai, .svg,. pdf, .psd. .eps. We also accept png and jpg files but for best quality, they must be a minimum resolution of 150-300 dpi. All logo's and artwork can be sent via email, drop box or we transfer. Please email them to us separately when you place your order, and we will update your design.



Why is pre-payment required?

Your items are custom made for you - in your design, colours and with your individual logos. These items only have value to the person ordering them and are otherwise unsaleable. For this reason we must receive payment prior to putting anything into production. You will receive an order summary with all pertinent information to ensure that everything is correct prior to payment.