FREQUENTLY ASKED QUESTIONS
Here are some answers to the most common questions like how to care for your custom esports products or timelines and artwork requirements. If you have any further questions please contact us or click the chat below as we would love to help.
How long do orders take?
All of our products take 5-7 business days to produce plus shipping time.
All of our products are made to order.
If you have any questions regarding your order please email email@example.com or firstname.lastname@example.org
How do I care for my custom esports products?
For best results, we recommend washing the garments inside out on the delicate setting and hang dry.
Why is there a customs fee needed to be paid for my package?
When shipping over the border, some international countries will charge additional customs fees or a duty-tax on packages entering from foreign countries. These are at the mercy of the destination country and are out of our control. Any Custom fee's or Duties and taxes must be paid by the receiver.
How do I cancel my order?
If you would like to cancel your order with us, please shoot us an email at email@example.com or firstname.lastname@example.org. We will see whether we're able to stop the order before our warehouse processes and starts producing the parcel.
What payment methods do you accept?
We currently accept credit cards ( visa, mastercard and american express), paypal and google, amazon and apple pay
The currency in my country is different. What do I do?
No need to fret - our transfer system will convert USD to your currency automatically.
How do I return or exchange my item?
What is Esports?
I've placed my order. Now what?
Once you have placed your order online, one of our sales reps will be in touch to confirm the order and payment with you. You will then be directed to one of our designers who will be in touch via email to proof out any design requests you might have. If you prefer to design it yourself we can also send you a template. Depending on the complexity of the design, there may be additional design fee's but you will be informed of the exact fee prior to production via a non-binding quote.